FAQ



When do I receive my box?

HANEE21 subscription box ships monthly and takes 3~6 days to arrive after the notification email. All subscribers that are signed up by the last day of the month will receive that month’s box. For example, if you sign up by August 31st, you will receive the August Box. 


What type of items would I receive?

We currently offer shirts, blouses, outerwear, skirts, shorts, dresses, scarves, hair accessories, jewelry and bags. We work with up-and-coming affordable boutique labels and brands to help you discover amazing products and trends.


Do you carry clothing made in USA?

Many of our items are made here in the USA. Many other items are made in Korea, Vietnam, Guatemala and China. What you receive in your package depends on your style, size and what we have in inventory. 


Can I buy more than one package per month?

Yes. You can buy as many package as you would like. Each package will have different items.


How much is shipping?

All U.S. order shipping is FREE. Shipping to Canada is $13, and all other international shipping is $15.


Can I return my package?

If you love them, keep them all for no extra cost. If not in love, return them all. Please note refunds will not be issued for any returns of the subscription package. We take great pride in making you happy so if there is a problem or issue with your package, please contact us.


Can I buy individual Items?

Yes. You can buy any individual item in our shop. 


How do I contact you?

We pride ourselves on excellent customer service and you will receive a reply within 1-2 business day(s). 

You can contact us anytime at sales@hanee21.com or use the form below.